Last Tuesday was a special day for Edaya as we successfully hosted an insightful online event in collaboration with the Boracay IT Association (BITA), Philippines. This event marked a significant milestone in introducing Edaya to the hospitality industry in the region, showcasing its potential to transform hotel operations through seamless digital innovation.With a focus on enhancing guest experiences and operational efficiency, the event highlighted how Edaya is shaping the future of contactless hospitality and redefining hotel technology.
The event was organized by Mr. Melvin Cuevillas, Country Manager of Imperium for the Philippines, who oversees Edaya’s operations in the country. Mr. Melvin played a key role in introducing BITA to the event and ensured its smooth execution, making it an engaging and interactive session for all attendees.
The event was led by Mr. Sanju K. Sambasivan, Director of Imperium, who was the key speaker. Imperium, one of the leading CX and UX solution providers, has been an industry player for over a decade with a strong presence in the UAE, India, and Singapore. Mr. Sanju, a visionary leader, is now focused on integrating AI strategies into Imperium’s solutions, particularly in the hospitality sector.
During the event, Mr. Sanju emphasized the importance of technological upgrades in the hospitality industry. He highlighted how Edaya is pioneering a fully contactless hotel experience, which includes:
Seamless check-in and checkout
Contactless food and beverage ordering
Digital room key access
Automated housekeeping requests
Smart AI-driven customer servic
In his words:
“A fully contactless experience for all essential hotel transactions—including check-in, checkout, food and beverage orders, and room access—will soon become an industry standard. This technology is set to be widely adopted within the next few years.”
Another significant contribution to the event was made by Mr. Sanju Philip from Imperium, who has been part of Edaya’s development from its inception. He elaborated on the benefits of Edaya for hotels, regardless of their size, and presented a detailed working model of the platform.
“This is a fantastic opportunity for Edaya. We are now focusing on launching Edaya in the Philippines, a beautiful country with immense tourism and hospitality potential. The BITA association has shown great interest in Edaya’s capabilities.” – Sanju Philip 
Live Demonstration and Interactive Session
The event featured a live demonstration of Edaya’s capabilities, where attendees could witness firsthand how the platform enhances guest experiences. Key highlights included:
Real-time guest request tracking
Automated billing and payment integration
Data-driven insights for hotel management
Integration with third-party hospitality services
Participants were highly engaged, asking insightful questions about Edaya’s functionalities and how it aligns with the evolving needs of the hospitality industry.
Beyond Hospitality: Imperium’s Premium CX Platform
Apart from hospitality solutions, Mr. Shajith Navas, Principal Consultant at Imperium, demonstrated Imperium’s premium CX platform that enhances lead generation, lead management, customer support, and AI chatbot functionalities. He showcased how the platform can effectively help hotels connect with their customers.
“Not only does our platform handle internal request management, but it also manages external customer inquiries, helping hotels in a significant way. It’s all about customer engagement and revenue generation.” – Shajith Navas 
A Successful Engagement with BITA
The event saw overwhelming participation, with almost all BITA members, including the BITA President, actively engaging and showing great interest in Edaya. The session concluded with a fun online game, and the winners were announced at the end.
Looking Ahead: Edaya’s Future in the Philippines
Reflecting on the success of the event, Mr. Melvin Cuevillas stated: “This is just the beginning. Edaya has great potential in the Philippines, and we are planning more events in the future to strengthen our presence here.” 
Edaya is now working towards expanding partnerships with Philippine hotels, conducting more demo sessions, and strengthening local collaborations. The event reinforced the commitment to digital innovation in the hospitality industry and marked a significant step toward shaping the future of smart hotels.
Stay tuned for more updates as we continue to elevate hospitality experiences with Edaya!
