It is impossible to overstate the value of a repeat guest in the world of hotel sales. New customers cost anywhere between five and eight times more than existing customers, according to multiple studies. In addition to earning you a lot of revenue in the long run, creating an effective guest retention strategy can also …
Introduction Have you ever walked into a hotel, restaurant, or any hospitality establishment, and felt like you were the most important person in the room? That’s the magic of Guest Relation Management (GRM), which refers to the art of making guests feel welcomed, appreciated, and satisfied. The concept has been around for centuries, but today, …
A developing area of the hospitality sector is virtual tourism, which uses technology to offer potential customers, clients, and tourists a distinctive and immersive experience. Businesses in the hospitality sector, ranging from restaurants to resorts, employ virtual marketing to promote their brands, spur consumer development, and enhance operational processes. Many hoteliers are adopting hotel virtual …
Hotels have been using various technologies to facilitate and personalize guest experiences. But, Have you heard about the latest innovation that is taking the hospitality industry by storm? Yes, we are talking about an interactive chatbot that can be a game-changer for hotel guest management. Imagine having a digital assistant who can assist hotel guests …
How an Interactive Chatbot Can Revolutionize Hotel Guest Management Read More »
Introduction: In today’s fast-paced world, people are always looking for quick and easy ways to arrive at decisions. AI-powered food recommendation systems are providing a solution to this problem. By leveraging data from customer reviews and preferences, these systems are able to make personalized food recommendations based on individual tastes and preferences. This makes it …
A guest website can be a valuable tool for hotels to improve their guests’ experience. Here are some ways in which a guest website can help guests in hotels: Pre-Arrival Information: A guest website can provide guests with important information about the hotel, such as check-in and check-out times, amenities available, directions to the hotel, …
WHAT IS A CONTACTLESS HOTEL? By automating routine processes or allowing guests to use their phones for important functions like check-in, a touch less hotel reduces or completely removes the need for visitors to engage with germ-ridden, dangerous surfaces. 5 ways to ensure a Contactless Guest Experience 1. Digital keys, Mobile check-in, and check-out Contactless …
The hospitality industry is currently undergoing massive transformation. Traditional methods are becoming less popular. Every day, new and novel business models are introduced, and guests’ demands and habits play a significant role in this massive transformation phase. As a result, hoteliers and stakeholders must prepare to adapt or risk losing their place in the industry. …
HOSPITALITY INDUSTRY AND GUEST ENGAGEMENT APPLICATION Read More »
“Innovative technological tools that have been setting great hospitality experiences for the guest, and hoteliers” The digitalization of guest experiences Today, hoteliers are increasingly using apps to manage the services they provide to their guests and control many aspects of their guest experience. In the year 2020, the trend toward digital and contactless services has …
DIGITALIZED GUEST EXPERIENCES AND HOSPITALITY IN 2022 Read More »