It is impossible to overstate the value of a repeat guest in the world of hotel sales. New customers cost anywhere between five and eight times more than existing customers, according to multiple studies. In addition to earning you a lot of revenue in the long run, creating an effective guest retention strategy can also …
In today’s digital age, it is crucial for hoteliers to have a strong online presence to attract guests and drive bookings. Social media platforms have become an integral part of any marketing strategy, offering a direct line of communication with potential guests. However, managing multiple social media accounts can be a challenge, especially for hoteliers …
How Social Media Management Software Can Help Hotelier’s Marketing Efforts Read More »
Introduction Have you ever walked into a hotel, restaurant, or any hospitality establishment, and felt like you were the most important person in the room? That’s the magic of Guest Relation Management (GRM), which refers to the art of making guests feel welcomed, appreciated, and satisfied. The concept has been around for centuries, but today, …
In today’s world, social media plays a vital role in the hospitality industry. Having a strong social media presence is essential for hospitality giants to reach out to their customers and increase their engagement. Here are a few tips on what posts will help hospitality industry giants get more social media engagements. 1. Share behind-the-scenes …
SOCIAL MEDIA ENGAGEMENT IN THE HOSPITALITY INDUSTRY: HOW TO DO IT? Read More »
Hotels have been using various technologies to facilitate and personalize guest experiences. But, Have you heard about the latest innovation that is taking the hospitality industry by storm? Yes, we are talking about an interactive chatbot that can be a game-changer for hotel guest management. Imagine having a digital assistant who can assist hotel guests …
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In the hospitality industry, providing exceptional service is not just about having the right skills and experience. It also requires empathy, the ability to understand and share the feelings of others. Empathy is crucial in creating a welcoming environment and building positive relationships with guests. It’s also an important aspect of staff management, as empathetic …
A guest website can be a valuable tool for hotels to improve their guests’ experience. Here are some ways in which a guest website can help guests in hotels: Pre-Arrival Information: A guest website can provide guests with important information about the hotel, such as check-in and check-out times, amenities available, directions to the hotel, …
Front office manager duties and responsibilities One of the most crucial roles in any hospitality organization is that of the front office manager. This person is in charge of making sure that visitors enjoy their time at the place from the minute they arrive until they depart. We will go through a front office manager’s …
Guest management is a crucial aspect of running a successful hotel. Here are 10 ways to improve your guest management techniques: Use a comprehensive reservation system: A comprehensive reservation system allows you to track bookings, manage room availability, and access guest information easily. This can help streamline the check-in process and improve communication between staff …
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If you’re planning a trip and have booked a hotel stay, you may be wondering what challenges you might face during your stay. While hotel stays can be a convenient and comfortable way to travel, there are certainly some common issues that guests encounter. Here are the top 10 hotel stay challenges and solutions for …
Top 10 Hotel Stay Challenges and Solutions for a Smooth Trip Read More »