The hospitality industry is currently undergoing massive transformation. Traditional methods are becoming less popular. Every day, new and novel business models are introduced, and guests’ demands and habits play a significant role in this massive transformation phase. As a result, hoteliers and stakeholders must prepare to adapt or risk losing their place in the industry.
Guest engagement application or hotel guest apps is an idea that allows guests to easily access their needs during their stay, whether it’s placing a request for towels, ordering room service, or checking availability… Not only does this heighten the experience of the guest, but also helps to reduce repetitive tasks, phone calls, and inquiries from guests, saving staff hours.
These apps create benefits for the hospitality industry by expanding its revenue options and accumulating the loyalty of guests. Apps create more selling opportunities for in-room dining, spa, activities sponsored by the hoteliers, and other services. Personalized messages to guests like promotions of special offers, events, and amenities. It’s possible by gathering and analyzing guest data like preferences and choices.
Finally, hospitality apps serve as a link between guests and hotels. It should enhance the guest’s experience whether they are in the room or not. Providing a mobile app enhances the user experience in terms of functionality and services. Because mobile apps are downloaded and installed on a guest’s handheld device. Guests want the ability to make requests via the mobile app, whether it’s for late check-out, room service, or simply extra towels.
Hospitality organizations cannot create a modern and revolutionary one on their own. In order to adapt to the new age, hoteliers must collaborate with modern guest experience platforms. In that scenario, Y2Z Labs Pvt Ltd provides a solution called edaya app for hoteliers.
Edaya App for hotels
Edaya Hospitality app, a Y2Z Labs venture, enables hoteliers to provide world-class services to their guests through innovative technology and automation and optimizes all services without any effort through room automation options to self-assistance services.
Why edaya
Using contactless solutions, hoteliers could attract guests and provide them with an unforgettable experience. Edaya enables hotels to better engage with their guests at all stages of their journey.
Products
- Guest engagement application
- In-room application
- Staff management application
- Telephony service
- Edaya stay
- Social media chat connector
- Survey application
- Edaya virtual tour
Guest engagement application features
- Unlimited storage
- Document management
- Background customization
- Preference settings
- Online check-in with QR code
- Online check-out
- Post check-out
- Virtual tour
- Location based ordering
- Monthly reports
- Admin panel
- Wakeup call
- Room stays extension
- Online promotions
- Event booking
- Spa booking
- Indoor dining booking
- Loyalty programs
Some of the edaya features:
Mobile check-ins
Instant check-in at hotels, Mobile check-ins can bypass the long waitings at hotel front desk. It’s a contactless solution to the pandemic times hotel stays. Also, it improves overall customer experience.
In room control
Control the overall environment of the hotel room with some clicks. From lighting to temperature and everything in between, or ordering room service without making a phone call, the guest experience will be enhanced.
Document management
A strong document management system can automate files and important records. It can centralize and can improve collaboration with added security. Guests can upload their essential documents with ease when they travel or book a room at a hotel. Hoteliers can access these documents and verify; it makes hotel bookings paperless.
AI recommendation and its possibilities in edaya
Enhancing personalization is AI. For instance, real-time translation may be provided via chatbots, which makes it simpler to respond to consumer inquiries in any language. Due to the enormous amount of data accessible, chatbots are able to provide individualized suggestions by looking at interactions with other visitors, past purchases, and a variety of other aspects.
Virtual Reality (VR) and Augmented Reality (AR) are further technologies that are being used by the hotel industry (AR). Before making a reservation, potential visitors can take virtual tours of a place using VR.
Unlike VR, which attempts to replace reality, augmented reality (AR) augments it. This makes the experience more interactive and allows for the presentation of hotel information. One illustration is using a smartphone app to scan a map and tour the neighborhoods.
Contact the Edaya team to learn more about a mobile app for hotels or to schedule a demo: https://edayaapp.com
