WHAT IS A CONTACTLESS HOTEL?
By automating routine processes or allowing guests to use their phones for important functions like check-in, a touch less hotel reduces or completely removes the need for visitors to engage with germ-ridden, dangerous surfaces.
5 ways to ensure a Contactless Guest Experience
1. Digital keys, Mobile check-in, and check-out
Contactless check-in and digital keys are the backbone of a convenient, digital guest experience since they are one of the first touchpoints and a convenient way to boost customer satisfaction in your hotel’s plan for health and safety. Visitors start their stay in a way that makes them feel taken care of as they bypass the front desk and head right to their hotel room.
Opportunity for hotel operations: Hotels can opt to stagger check-in and check-out hours thanks to the simple scheduling of automatic check-in notifications and digital key activation and expiration. Additionally, giving guests a say in their arrival time adds a personal touch and has safety advantages. In addition to adjusting traffic flow in public areas like the lobby and in addition, it can accommodate staggered employee scheduling. It is not necessary for teams like cleaning to start their shifts at the same time, which eases the difficulties posed by physical separation in employee facilities like locker rooms and break rooms.
2. Automated guest assistance
You can respond to many of your guest’s concerns and take care of their requirements without having to make direct eye contact with them, whether they use the thorough FAQs on your hotel’s mobile app, the easy-to-use chat bots at the front desk, or your online food ordering system.
Opportunity for hotel operations: When a large portion of your basic visitor assistance is automated, your hotel personnel can focus their time and energy on improving the cleanliness of public areas and high-touch surfaces, which are currently the standard for hotel safety. In addition, teams whose workloads have been reduced by a contactless mobile platform may now devote more time to business and staff development activities like cross-training, skill enhancement, and implementing “downtime” initiatives into daily operations at your hotel. Personnel with a variety of skills who can fill several roles is valuable.
3. Pick up and Go
When a hotel concierge service becomes mobile, the personal touch is kept rather than lost. From your mobile app or concierge platform, guests can access information about your property, knowledgeable local suggestions, book your services, and engage in two-way chat.
Opportunity for hotel operations: With mobile concierge technology, you can digitise the skills and knowledge of your concierge personnel. This makes sure that this important data is preserved, continually enhanced, and won’t be lost due to personnel turnover.
Additionally, with the aid of this technology, concierge employees may offer a modernized version of a time-honored service: serving as an interpreter of the prevalent reservation-only restaurant culture. Your mobile concierge can let customers know of their options if restaurants reduce or do away with walk-in table service due to capacity restrictions.
4. Cashless Payment
The financial sector of the world has evolved a lot, and it is still evolving. Many nations are constantly promoting the use of digital money over cash. But still, the human urge to make things complex in ours doesn’t want to evolve so much. Some people are still not ready to let go of the cash payment method by not realizing how easy their life could get with digital money.
The use of digital money could make your hotel visit more seamless and satisfying. The pandemic has involved paving the way towards increased digital payment around the world. Payment through internet banking and other digital forms of payment gateways helps to make cashless payment possible. Many countries have even legalized crypto currencies as a mode of payment to make their people’s life easier.
5. Virtual Tours
In the current climate of social distancing and contactless hospitality, many hotels are turning to virtual tours as a way to showcase their properties to potential guests. A virtual tour is a great way to give guests a feel for the hotel without having to physically be there. There are several ways to create a virtual tour. Many hotels are using 360-degree cameras to create an immersive experience that allows guests to explore every nook and cranny of the hotel. Others are using more traditional video tours, which can be just as effective.
No matter what type of virtual tour you create, there are a few key things to keep in mind. First, make sure the tour is high quality and provides a clear view of the hotel. Second, focus on the key selling points of the hotel and what makes it unique. And finally, don’t forget to include a call to action at the end of the tour, so guests know how to book a room. Virtual tours are a great way to give potential guests a taste of what your hotel has to offer without them having to step foot inside. In a time when contactless hospitality is more important than ever, virtual tours are a valuable tool for hotels.
Edaya’s Guest Engagement Application and Contactless Hospitality
As a brand-new face of next-generation hospitality solutions edaya assist hoteliers in delivering top-notch guest services.
A flagship product of Y2Z Labs edaya provides hoteliers with an easy way to deliver services to their guests from a single point. Edaya uses innovative technology and automation to offer world-class services and optimize them seamlessly. Edaya’s room automation options and self-assistance services make it easy for hoteliers to provide the best possible experience to their guests.
The rapid document management feature of Edaya is largely intended to counter the long waits at the front desk. The guest may effortlessly schedule and finish the check-in procedure with only a few touches. By streamlining the hotel check-in procedure and other services, visitors will be able to access the facilities using their mobile devices without having to deal with paperwork or key cards.
For more visit www.edayaapp.com
