It is impossible to overstate the value of a repeat guest in the world of hotel sales. New customers cost anywhere between five and eight times more than existing customers, according to multiple studies. In addition to earning you a lot of revenue in the long run, creating an effective guest retention strategy can also …
Introduction Have you ever walked into a hotel, restaurant, or any hospitality establishment, and felt like you were the most important person in the room? That’s the magic of Guest Relation Management (GRM), which refers to the art of making guests feel welcomed, appreciated, and satisfied. The concept has been around for centuries, but today, …
In the hospitality industry, providing exceptional service is not just about having the right skills and experience. It also requires empathy, the ability to understand and share the feelings of others. Empathy is crucial in creating a welcoming environment and building positive relationships with guests. It’s also an important aspect of staff management, as empathetic …
The hospitality industry is a complex and demanding field that requires attention to detail and exceptional management skills. With the rise of technology, many hotels, resorts, and restaurants have turned to PMS, POS, and Guest Management applications to streamline their operations and provide better service to their guests. In this blog post, we will explore …
Guest management is a crucial aspect of running a successful hotel. Here are 10 ways to improve your guest management techniques: Use a comprehensive reservation system: A comprehensive reservation system allows you to track bookings, manage room availability, and access guest information easily. This can help streamline the check-in process and improve communication between staff …
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